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FAQs
Orders
To place an order, simply browse our LED products, select the items you want, and click "Add to Cart." Once you're ready, go to your shopping cart and follow the checkout process, where you'll provide your shipping information and payment details.
We accept a wide variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For more details, please visit our Payment Options page.
If you need to change your order, please contact our customer support as soon as possible. We can modify orders that haven’t been processed for shipping yet. Unfortunately, once an order is processed, it cannot be changed.
You can cancel your order within a limited time frame before it is processed for shipping. Please reach out to our support team with your order number to check if cancellation is still possible.
Once your order is shipped, you will receive a shipping confirmation email with a tracking link. You can use this link to track your package and see its expected delivery date.
If you haven’t received an order confirmation email within a few minutes of placing your order, please check your spam or junk folder. If it’s not there, contact our support team to ensure your email was entered correctly, and we will resend the confirmation.
Orders are typically processed within 1-2 business days. During busy periods, processing may take longer, but we strive to ship all orders as quickly as possible.
Shipping times depend on your location and the shipping method chosen at checkout. Standard shipping within the U.S. usually takes 3-5 business days. International orders may take 7-14 business days. Please visit our Shipping & Delivery page for more information.
If your LED product arrives damaged or defective, please contact us immediately with your order number and a photo of the damaged product. We will arrange for a replacement or refund as per our return policy.
Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving your order for a refund or exchange. The product must be in its original condition and packaging. Visit our Returns & Exchanges page for more details.
In the rare event that you receive an incorrect product, please contact our support team with your order number and a photo of the received item. We will arrange for the correct product to be shipped to you.
Yes, we offer international shipping. Shipping fees and delivery times may vary based on your location. Please review our International Shipping Policy for more information.
Custom Lighting
Custom lighting at RivaLuci allows you to design LED lighting solutions tailored to your specific needs, whether for residential, commercial, or industrial spaces. You can choose from a range of styles, sizes, colors, and features to create the perfect lighting setup for your space.
We offer a wide range of custom LED lighting services, including:
-Personalized LED strip lighting for architectural projects
-Customized LED fixtures for interior design
-Specialty lighting for outdoor spaces and landscapes
-Bespoke lighting for retail, restaurants, or offices
-Smart lighting solutions integrated with home automation systems
To begin your custom lighting project, visit our Custom Lighting page (<a href="https://www.rivaluci.com//custom-loghting/">https://www.rivaluci.com//custom-loghting/</a>) and fill out the inquiry form. Provide as many details as possible, including your project scope, preferred design, dimensions, and any specific requirements. One of our lighting experts will reach out to discuss your project and provide a quote.
Yes, we offer consultations to help guide you through the custom lighting process. Our expert designers will work closely with you to understand your vision, offer design suggestions, and ensure that the final product meets your specifications.
Lead times vary depending on the complexity of the project and the availability of materials. Typically, custom lighting projects can take anywhere from 2 to 6 weeks from design approval to final delivery. We will provide an estimated timeline once the design is finalized.
We currently do not provide in-house installation services, but we can recommend trusted professionals in your area. Detailed installation instructions will be included with your custom lighting product to ensure a smooth setup process.
In some cases, we can provide a sample or mock-up of your custom lighting solution before production. This will depend on the type of lighting and project size. Our team will let you know the available options during the consultation phase.
All our custom lighting solutions come with a 2-year warranty that covers manufacturing defects and technical issues. This warranty ensures that your custom lights meet the highest quality standards.
Absolutely! Whether you need custom lighting for a large commercial space, hotel, or outdoor venue, we have the capacity and expertise to handle large-scale projects. Contact us with your project details, and we’ll work with you to bring your vision to life.
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